Accommodation Assistant

At Norwich University of the Arts, we champion a creative, welcoming and engaging environment in which to study and work. We are looking for a new member of the University community to assist in driving forward our strategic and creative vision and deliver a welcoming and supportive service to both students and colleagues. You will be undertaking daily reception and administrative duties in our student accommodation residences at Beechcroft, Duke Street Riverside and on occasion Rochester Court.

You will be the first point of contact for enquiries relating to the accommodation, including telephone, email, and face to face enquiries. You will also be working with the rest of the Accommodation Team and Student Resident Assistants to support the delivery of support and social events to residents. The post holder will be required to work from our three Student Accommodation Offices in the city depending on service need, to provide appropriate service delivery to residents. In addition, you will assist the Accommodation Manager with a variety of administration and student support tasks related to the accommodation.

The post holder will be a key member of staff, assisting our students to feel supported and welcome in their accommodation, with many being away from their home for the first time. You will be focused on ensuring that student queries are responded to in a timely manner and supporting them to settle into their new accommodation smoothly.
The successful candidate will have experience of working in a busy customer facing role and be committed to providing a high-quality customer service, equality of opportunities and to working with students from a diverse range of backgrounds.

You will have excellent administrative skills and attention to detail, with a flexible approach to the role. If this position sounds like an exciting next step in your career in customer services, we would love to hear from you.

Salary: £27,319 per annum

Closing Date: 24/06/2026 5:00 pm

Both your application and EDI form should be emailed to jobs@norwichuni.ac.uk quoting ‘A1196’ in the subject line.

Please note that we can only accept forms in either PDF or DOC format.