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Website Accessibility Statement

This accessibility statement applies to the public website for Norwich University of the Arts “”, and our CRM (Customer Relationship Management) platform “”.

This statement does not cover other brands, subdomains, or organisations associated with Norwich University of the Arts.

Our other sites have their own accessibility statements:

This website is run by Norwich University of the Arts. We use WordPress PHP, HTML (HyperText Mark-up Language), and CSS (Cascading Style Sheets) to render content. We have also used other technologies including HTML 5 and JavaScript on certain areas of the website.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

You can email for information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille. You can also call us on 01603 610561.

We’ll consider your request and get back to you in three working days.

If you cannot view the map on our ‘contact us’ page, call reception for directions on 01603 610561 or email reception for directions at

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, submit an accessibility support request.

You can also contact us directly to report accessibility problems with this website by email, or call 01603 610561.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

I need a hearing loop. What shall I do?

We have permanent hearing loops in the Lecture Theatre and seminar rooms DS1, DS2 and DS3. The Production Theatre at Duke St Riverside uses the Wavecast system. Please go to the following page on the VLE to find out how it works and how to use it:  using Wavecast in the Production Theatre, Duke St Riverside

We also have portable hearing loops located at the main Reception in Francis House as well as the Library. Additional portable hearing loops are available on request. For occasional use, please contact the IT helpdesk in Guntons (

If you need a portable hearing loop on a long-term basis, please contact the Disability Support Advisor on or phone 01603 977977.

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us.

Technical information about this website’s accessibility

Norwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 A and AA standards.

Complete digital accessibility is our goal, and work is ongoing to maintain and improve these scores.

Preparation of this accessibility statement

This statement was prepared on 26 May 2022. It was last reviewed on 26 May 2022.

This website was last tested on 2 February 2023. The test was carried out by Norwich University of the Arts, using the Silktide Ltd website governance platform and manual testing against the checklist of WCAG 2.1 A and AA criteria. We manually spot check our top and second-level pages, and the different page types that our website uses.