Consumer Protection Law
In March 2015 the Competition and Markets Authority (CMA) published advice for higher education provider to help them comply with their consumer law obligations.
The advice covers what the CMA believes HE providers need to do to comply with consumer protection law in relation to the following three areas:
- Information provision – the need to provide up front, clear, accurate, comprehensive, unambiguous and timely information to prospective and current students.
- Terms and conditions – the need for terms and conditions that apply to students to be fair and balanced. HE providers should not rely on terms that could disadvantage students.
- Complaint handling processes and practices – the need to ensure that complaint handling processes and practices are accessible, clear and fair to students.
Compliance
Our website provides all the information prospective and current students need to make informed choices.
On our Admissions policies, you can view our terms and conditions, student regulations, including our complaints handling process and other relevant policies.
Guides
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Council and committees
The University was established as an independent higher education institution under Section 121 of the Education Reform Act 1988, and is a recognised body with taught degree awarding powers.
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Access and Participation Plans
The University’s Access and Participation Plan sets out our commitment to ensuring fair access for students from underrepresented backgrounds.
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Collaborative partners
We are experienced in building and maintaining strong partnerships through course validations, articulations and progression opportunities.
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Freedom of Information
The Freedom of Information Act fully came into force on 1 January 2005.
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Policies and key information
Policies and key information for Norwich University of the Arts
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Norwich University Strategy
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Our Chancellor
The Chancellor is the leading ambassador and ceremonial head of the University, and serve as its most senior public face.
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Equality, diversity, and inclusion
We believe that equality, diversity and inclusion (EDI) is integral to a successful place of work and study.
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University financial statements and regulations
Information on the University’s Finances.
Read more about University financial statements and regulations
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Vice-Chancellor and Senior Team
The Vice-Chancellor and the Senior Team manage the University and lead on key strategies and projects.
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Information publication scheme
Adopting a publication scheme for information is a requirement for all public bodies, including higher education institutions, under the Freedom of Information Act 2000.
