Resolving a Complaint
Resolving a Complaint
We make every effort to provide appropriate facilities and services to you, but we know that there might be times when you want to make a complaint to us. We’re committed to resolving complaints and concerns, and if you make a complaint, we’ll support you through the process.
Section K of the 2024-25 Student Regulations and Procedures, which you can find below, describes our complaints process.
You can make a complaint at https://our.norwichuni.ac.uk/, by clicking on ‘Academic Support Office Application Form’ and choosing ‘Make a complaint’.
Useful and related documentation:
Contact details for further advice or support:
Academic Support Office
Megan Solomon, Senior Academic Support Officer
Students’ Union
George Heaney, Advice and Representation Project Manager
Useful Links:
Office of the Independent Adjudicator for Higher Education (OIA)