Distance selling, data sharing, and rental payments 2026/7

Also ensure that you have read the draft licence and tenancy agreements for the buildings. If you are allocated a room, you will be asked to agree to the terms contained in the agreement that is relevant to your room, and to agree (using our Hallpad system) the licence/tenancy agreement for your room.

For Students Living in Beechcroft, Rochester Court and Duke Street Riverside

The name of the supplier of the accommodation is Norwich University of the Arts. If you have any queries, you should contact The Accommodation Team in the first instance on email accommodation@norwichuni.ac.uk

The services we provide are detailed in this Portal and in the example Licence Agreements provided.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 there is no ‘cooling off’ period. The Licence Agreement will be deemed to be in force upon receipt of the signed Licence Agreement. The Resident Student does not have the right to cancel the contract except as outlined below.

If the Resident Student does not meet the requirements of a conditional offer and the University withdraws the offer of a place on a course at the University, the Licence Agreement will be cancelled.  The Resident Student will be released from all obligations under the Licence Agreement.

If the Resident Student decides not to take up a confirmed place on a course, the Resident Student may apply to cancel the Licence Agreement by writing to the University at the address given on the first page of the Licence Agreement, or by emailing accommodation@norwichuni.ac.uk and confirming the decision not to take up the confirmed place.

• If the written cancellation request is received before 19 September 2026 the University will agree to cancel the Licence Agreement.
• If the written cancellation request is received after 19 September 2026, rent will be charged from 19 September 2026 to the day notice is received.

1. If the Resident Student takes up their place on the course, but prior to 19 September 2026 decides not to take up their place in Residential Accommodation, the University must be informed in writing at the address given on the first page of the Licence Agreement, or by emailing accommodation@norwichuni.ac.uk. The Resident Student will be liable for payment of the rent for the period from the start of the Licence Agreement until the room can be re-let to another student. After 19 September 2026 the licence can no longer be cancelled in this way by a student currently enrolled on a course.

For Students Living in All Saints Green

Under the Consumer Protection (Distance Selling) Regulations 2000, the Landlord is required to provide the following information if the Landlord or the Agent has not met the Tenant before entering into the Tenancy Agreement.
The name of the supplier of the accommodation is PfP Students, No. 1 Centro Place, Pride Park, Derby DE24 8RF.
The Tenant has the right to cancel the Tenancy Agreement by giving written (by e-mail, fax or post) notice to the Landlord within 7 working days, beginning on the day after the date the contract becomes binding. The date the Tenancy Agreement contract becomes binding is the date the Landlord confirms the Tenancy Agreement has been completed by sending an email to that effect to the Tenant.
After this date the student will agree to pay for the entire tenancy agreement even if they leave the accommodation partway through the year for any reason. By signing your tenancy agreement for a room in All Saints Green you are agreeing to pay for the room for the entire duration of the contract. This will apply even if you terminate your studies or intermit (take a break from your studies, perhaps on the grounds of ill health) at any point during the contracted period.
The Tenant’s right to cancel does not apply once the Landlord has started to provide the Accommodation to the Tenant: after the first day of the Tenancy Period, it is too late to cancel and early terminations will be dealt with in accordance with clause 8 of the Tenancy Agreement.
There is no extra charge if the Tenant books their Accommodation by post or other means of distance communication.
The offer of Accommodation and the price remain valid until the expiry date stated in the Agent’s offer of Accommodation to the Tenant, but after that date the offer of Accommodation will automatically lapse if the Tenant has not accepted it and complied with the pre-conditions regarding payment and providing a guarantee.

For Students Referred to Crown Place

If we refer you to Collegiate for accommodation at Crown Place, you will be sent information regarding the terms and conditions of your tenancy agreement, cancellation policy and distance selling by them directly.
Any student signing a contract with Collegiate in Crown Place is agreeing to pay for the room for the entire duration of the contract. This will apply even if you terminate your studies or intermit (take a break from your studies, perhaps on the grounds of ill health) at any point during the contracted period.
Residents in Crown Place may have a small council tax bill to pay for the period between their contract starting and their enrolment date. This is not likely to exceed £50 as the period will only be a few weeks. Further information on this will be provided by Norwich City Council if tax is due.

All Students

Deposit

We do not take a deposit to secure a room in any of the Norwich University of the Arts Residences.
If damage is caused to the residence that you are attributable for that is above fair wear and tear you will be invoiced for this by your accommodation provider.
In Crown Place there is an advance payment of some of the first terms’ rent that needs to be paid before you move in. Full details will be sent on allocation of a room in these buildings.

Where to pay

Further information regarding payment of your rent instalments will be provided at a later date.
Your payment dates and schedule of payments will vary depending on your accommodation provider.

Late Payment

In Duke Street Riverside, Rochester Court and Beechcroft if rent is not received by the appropriate instalment dates the University reserves the right to levy a late payment fee. After 14 days of rent being due, late payment without an agreed extension can result in a charge of up to 3% above the Bank of England’s base rate for each day that the payment has been outstanding. If charged, this fee covers administration costs of recording non-payment and associated correspondence in chasing for outstanding amounts.
Late payment fees also apply to students in All Saints Green in any instances regarding non-payment of rent. Please ask PfP Students for further details of this policy after your room has been allocated.

Late payment fees also apply to students in Crown Place in any instances regarding non-payment of rent. Please ask Collegiate for further details of this policy after your room has been allocated.

Data Sharing

In order for us to be able to be able to fulfil our accommodation guarantee to you we may need to share your personal data with either PfP Students or Collegiate. These are the companies that operate All Saints Green and Crown Place. We will need to share your details with them if you are offered a room in one of these buildings.

• I understand that, in the event of a room being allocated to me in All Saints Green, Norwich University of the Arts will share some of my relevant personal data I have provided (including relevant medical or disability information) with PfP Students in order to carry out its functions as an accommodation provider for Norwich University of the Arts.*
• I understand that, in the event of a room being allocated to me in Crown Place, Norwich University of the Arts will share some of my relevant personal data I have provided (including relevant medical or disability information) with Collegiate in order to carry out its functions as an accommodation provider for Norwich University of the Arts.*

If you do not agree to your data being shared in this way, Norwich University of the Arts will not be able to allocate you a room in All Saints Green or Crown Place as the buildings are managed by PfP Students and Collegiate. They will require these details to process your application. This may affect our ability to provide you with a room and will mean that we may not be able to guarantee you accommodation even if you apply before the deadline.

*If we need to disclose any medical or disability information to PfP Students or Collegiate we will discuss this with you first. If you do not hear from us, it means that we have not disclosed your medical or disability information to PfP Students or Collegiate. If you then want to make PfP Students or Collegiate aware of your medical or disability information you will need to do so via their own application form/portal which you will be sent if you are allocated a room in All Saints Green or Crown Place.