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Consumer Protection Law

In March 2015 the Competition and Markets Authority (CMA) published advice for higher education providers to help them comply with their consumer law obligations. 

The advice covers what the CMA believes HE providers need to do to comply with consumer protection law in relation to the following three areas:

  • Information provision – the need to provide up front, clear, accurate, comprehensive, unambiguous and timely information to prospective and current students.
  • Terms and conditions – the need for terms and conditions that apply to students to be fair and balanced. HE providers should not rely on terms that could disadvantage students.
  • Complaint handling processes and practices – the need to ensure that complaint handling processes and practices are accessible, clear and fair to students.


Our website provides all the information prospective and current students need to make informed choices.

On our Admissions policies, you can view our terms and conditions, student regulations, including our complaints handling process and other relevant policies.


Data Protection enquiries

Get in touch with our Data Protection Officer

Call Email

Norwich University of the Arts
Francis House
3-7 Redwell Street

For further information about anything on this page call +44 (0)1603 610561. Data Protection: 01603 610561