Service Desk Administrator (IT Services)

The University has an exciting opportunity for someone to take on the role as the main point of contact for IT Services. We are looking for someone who takes communicating with a wide range of people in their stride and able to adapt their technical language to suit the caller’s understanding of technology. You will be able to offer reassurance, while triaging the problem and entering the request details onto the Service Desk.

You will have the technical knowledge to fix some of the simpler problems while assigning more complex problems to the 2nd or 3rd line of support, as necessary.

Your excellent record keeping and organisational skills will be of great importance in managing the University’s extensive range of IT hardware, ensuring that the asset details on the Service Desk are kept fully up to date.

This role will suit those who have an interest in IT and would like to learn more to develop their expertise in the field.

This position is fixed term, and the duration of your employment will be subject to the return of the post holder on maternity leave, which is currently anticipated to be in August 2025.