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Mental health and wellbeing

We understand that life at university can sometimes be hard, but it’s important to know that you’re not alone and that we’re here to support you through every step of your journey with us.

We want you to be kind to yourself whilst you’re at university and to be able to strike a balance that works for you. If you need help with this or if you need someone to talk to about any issues that are worrying you, we are here to listen and offer support, advice, and guidance.

Wellbeing practical advice and support

  • Are you worried, stressed, or anxious about something?
  • Struggling with low mood/depression?
  • Feel like things aren’t working out?
  • Need someone to listen and help you figure out what your options are?

Our friendly and approachable team is here to listen, offer guidance, and help you meet your needs. Sometimes, students might need some targeted, short-term support, and members of the team can help with this.

To get started, fill out our web form.

Wellbeing drop-in support

We have a student support drop-in that offers same-day support to all our students. It’s a chance to have an initial chat with one of the wellbeing team and explore options of support. The wellbeing drop-in runs Monday-Friday and can be accessed face-to-face or over the phone. The face-to-face drop-in runs from 12.30-3.30pm Monday to Friday in SG30 St Georges Building, or you can call 01603 977988.

Wellbeing workshops

We run workshops through your course area, Winterfest and Interchange, which will help support you to live well, study well and cope better with the ups and downs of student life. They will give you practical insights on how to thrive during your time at university. Keep an eye out on the VLE for bookable sessions.


If you feel you need help and support beyond that offered by tutors, friends or family, counselling could help. Talking to a counsellor in a safe, non-judgemental, and confidential setting can enable you to work through your problems with the aim of reaching a solution.

We offer free, confidential counselling services for all students, provided by professional counsellors at either The Norwich Centre or St. Barnabas Counselling Centre. Both centres are accredited by the BACP (British Association for Counselling and Psychotherapy) and fully adhere to its Ethical Framework for the Counselling Professions.

The Norwich Centre

Students can contact The Norwich Centre directly by calling 01603 613515 or emailing

An initial exploratory session can determine if regular counselling is appropriate.

St. Barnabas Counselling Centre

Students can contact St. Barnabas Counselling Centre directly by calling 01603 625222 or emailing

An initial session will explore with you whether regular counselling is appropriate.

External services and support

Organisations you can contact for support out of hours:

  • Samaritans is available 24 hours a day on 116 123.
  • SANE has a helpline that is open 4.30pm–10.30pm. Call 07984 967708, leave a message with your first name and contact number and they will call you back.
  • Shout is available 24 hours a day on 85258. Contact them, and a volunteer will text you back to chat. This service is free to use on all major UK mobile networks.
  • Kooth magazine offers creative pieces and personal experiences. Kooth discussion boards enable you to chat with others about subjects surrounding mental health and wellbeing. Kooth goals enable you to set personal goals and track your progress, and the journal helps you to track your moods. Kooth chat and messenger enable you to talk to the Kooth team during the evenings and weekends. Kooth is only available to students under 25.
  • The First Response service is available on 0808 196 3494. First Response is a 24/7 helpline offering immediate advice, support, and signposting for people with mental health difficulties. If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health, you can call the helpline.

In an emergency dial 999.

If it is not an emergency, but you would like help and advice, call 111.


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Only 2 weeks to go until our first Applicant Day! Don’t miss out on the chance to take a second look at our campus, and experience a little bit of what your life will be like as a student in Norwich. Travelling 60 miles or more? We’ll chip in towards your travel costs. Find out more: Link in our bio #applicantday #WeAreNorwich
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Norwich University of the Arts
Francis House
3-7 Redwell Street